RDAP Pro
Terms of Service
Effective date: August 18, 2026
1. The service
RDAP Pro provides a web and mobile platform for disaster assessment and emergency coordination, offered to cities, counties, and relief organizations (“Organizations”) under a subscription agreement. By creating an account, redeeming an event code, or using the resident case portal, you agree to these terms. If you use the platform on behalf of an Organization, that Organization’s agreement with us also applies.
2. Not an emergency notification service
RDAP Pro is a coordination tool. It is not a substitute for 911 or official emergency-alert systems, and it must not be relied upon to summon emergency assistance. If you are in immediate danger, call 911 or your local emergency number.
3. Accounts and acceptable use
You are responsible for your credentials and for activity under your account. You agree not to: access data you are not authorized to see; probe or circumvent security controls; submit knowingly false reports; harass others through platform communications; upload unlawful content or malware; or use the platform to violate any law. Organizations are responsible for the accuracy of information their members enter and for administering their members’ access.
4. Customer data
As between us and an Organization, the Organization owns the data its members and residents submit. We process it to provide the service as described in our Privacy Policy. Organizations grant us the limited rights needed to host, display, transmit, and back up that data. We may use de-identified, aggregated usage data to improve the service.
5. Availability
We work to keep the platform available and performant, including offline-capable mobile features, but the service is provided “as is” and “as available.” Internet outages, carrier failures, and events beyond our control — including the disasters the platform is used to respond to — can interrupt service. We disclaim all warranties to the maximum extent permitted by law, including fitness for a particular purpose.
6. Limitation of liability
To the maximum extent permitted by law, RDAP Pro will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising from use of the platform. Our total liability for any claim is limited to the amounts paid by the applicable Organization for the service in the twelve months before the claim arose, or $100 for users without a paid subscription. Nothing in these terms limits liability that cannot be limited by law.
7. Intellectual property
The platform, including its software, design, and branding, is owned by RDAP Pro and protected by law. These terms grant you a limited, non-exclusive, non-transferable right to use the platform for its intended purpose; they do not transfer any ownership.
8. Suspension and termination
We may suspend or terminate access that violates these terms or threatens the security of the platform or its users. Organizations may terminate per their subscription agreement; on termination we will make Organization data available for export for a reasonable period before deletion.
9. Changes
We may update these terms; material changes will be posted here with a new effective date, and continued use after that date constitutes acceptance. If a change materially reduces an Organization’s rights, their subscription agreement controls.
10. Governing law and contact
These terms are governed by the laws of the State of Utah, without regard to conflicts of law, and disputes will be resolved in the state or federal courts located in Utah. Questions: support@rdap-pro.com or RDAP Pro, 45 E Highline Drive, Woodland Hills, UT 84653.